Frequently Asked Questions
Everything you need to know about our custom engravings, personalized awards, and home gifts.
How long does it take to process a custom engraving order?
Most custom orders are processed and engraved within 3 to 5 business days. During peak holiday seasons, production may take up to 7 business days before shipping.
Can I see a digital proof before my item is engraved?
Yes, we offer digital proofs for all personalized awards and high-value gifts. Once you place your order, our design team will email a mockup for your approval within 24 hours.
What is your return policy for personalized items?
Due to the custom nature of our products, we cannot accept returns on items that have been personalized. However, if there is a manufacturing defect or an error made by our team, we will provide a replacement at no cost.
What materials are your home gifts and awards made from?
We use premium materials including optic crystal, flame-polished acrylic, solid walnut wood, and high-grade stainless steel to ensure every gift meets our quality standards.
Do you offer bulk discounts for corporate recognition programs?
Absolutely. We offer tiered pricing for large orders of trophies, plaques, and corporate gifts. Please contact our sales team directly for a custom quote on orders of 20 units or more.
How do you ensure fragile items don't break during shipping?
We use specialized industrial packaging, including custom-fit foam inserts and double-walled boxes, to ensure your glass and crystal awards arrive in perfect condition.